Terms of Service, Privacy Policy & Return/Refund Policy
1. Introduction
Welcome to RZK Protect. By accessing our website or purchasing our products, you agree to be bound by the following Terms of Service, Privacy Policy, and Return & Refund Policy.
If you do not agree with any part of these terms, please do not use our website or services.
2. Products & Services
RZK Protect provides flood protection solutions designed to reduce the risk of water entry during urban flooding conditions.
While our products are designed for effectiveness, results may vary depending on environmental conditions, water pressure, and proper usage.
3. Orders & Payments
All orders are subject to availability and confirmation
Prices are listed in PKR and may change without prior notice
We reserve the right to cancel or refuse any order at our discretion
Full payment must be made before order processing (unless Cash on Delivery is offered)
4. Shipping & Delivery
We deliver across Pakistan, including Karachi and Lahore
Delivery timelines may vary based on location and external conditions
RZK Protect is not responsible for delays caused by courier services or unforeseen circumstances
5. Return & Refund Policy
At RZK Protect, we maintain a strict return policy due to the nature of our products.
5.1 Eligibility for Returns
Returns are only accepted if:
The product is damaged or defective at the time of delivery
The issue is reported within 48 hours of delivery
Clear photo/video evidence is provided
5.2 Non-Returnable Cases
Returns will NOT be accepted for:
Change of mind
Improper use or handling
Products used after delivery
Minor performance variations due to environmental conditions
5.3 Return Process
To request a return:
📧 Email: rzkprotect@gmail.com
Provide:
Order details
Description of the issue
Photos/videos for verification
All requests are subject to approval.
5.4 Refund Process
Refunds will be processed within 7–10 working days after approval
Refunds will be issued using the original payment method
5.5 Return Shipping
Customers may be required to return items to Karachi, Pakistan
We recommend using a trackable courier service
We are not responsible for lost or damaged returns during transit
6. Use of Website
You agree not to:
Use the website for unlawful purposes
Attempt to disrupt or damage website functionality
Copy, reproduce, or exploit website content without permission
7. Intellectual Property
All content on this website, including text, images, branding, and logos, is the property of RZK Protect and may not be used without prior written consent.
8. Limitation of Liability
RZK Protect shall not be held liable for:
Any indirect or consequential damages
Losses caused by extreme weather conditions beyond product capability
Improper installation or usage of products
Our products are designed to reduce risk, not guarantee complete prevention of flooding.
9. Privacy Policy
We respect your privacy and are committed to protecting your personal information.
9.1 Information We Collect
We may collect:
Name
Phone number
Email address
Shipping address
Order details
9.2 How We Use Your Information
Your data is used to:
Process and deliver orders
Communicate with you regarding your purchase
Improve our services
9.3 Data Protection
We do not sell or share your personal information with third parties (except for delivery purposes)
We take reasonable measures to protect your data
9.4 Cookies
Our website may use cookies to enhance user experience and track website performance.
10. Third-Party Services
We may use third-party services (e.g., payment gateways, courier services). We are not responsible for their policies or actions.
11. Changes to Policy
RZK Protect reserves the right to update or modify these terms at any time without prior notice. Continued use of the website constitutes acceptance of updated terms.
12. Governing Law
These terms are governed by the laws of Pakistan. Any disputes shall be subject to the jurisdiction of courts in Pakistan.
13. Contact Information
If you have any questions regarding these policies, please contact us:
📧 Email: rzkprotect@gmail.com