Terms of Service, Privacy Policy & Return/Refund Policy

1. Introduction

Welcome to RZK Protect. By accessing our website or purchasing our products, you agree to be bound by the following Terms of Service, Privacy Policy, and Return & Refund Policy.

If you do not agree with any part of these terms, please do not use our website or services.

2. Products & Services

RZK Protect provides flood protection solutions designed to reduce the risk of water entry during urban flooding conditions.

While our products are designed for effectiveness, results may vary depending on environmental conditions, water pressure, and proper usage.

3. Orders & Payments

  • All orders are subject to availability and confirmation

  • Prices are listed in PKR and may change without prior notice

  • We reserve the right to cancel or refuse any order at our discretion

  • Full payment must be made before order processing (unless Cash on Delivery is offered)

4. Shipping & Delivery

  • We deliver across Pakistan, including Karachi and Lahore

  • Delivery timelines may vary based on location and external conditions

  • RZK Protect is not responsible for delays caused by courier services or unforeseen circumstances

5. Return & Refund Policy

At RZK Protect, we maintain a strict return policy due to the nature of our products.

5.1 Eligibility for Returns

Returns are only accepted if:

  • The product is damaged or defective at the time of delivery

  • The issue is reported within 48 hours of delivery

  • Clear photo/video evidence is provided

5.2 Non-Returnable Cases

Returns will NOT be accepted for:

  • Change of mind

  • Improper use or handling

  • Products used after delivery

  • Minor performance variations due to environmental conditions

5.3 Return Process

To request a return:

📧 Email: rzkprotect@gmail.com

Provide:

  • Order details

  • Description of the issue

  • Photos/videos for verification

All requests are subject to approval.

5.4 Refund Process

  • Refunds will be processed within 7–10 working days after approval

  • Refunds will be issued using the original payment method

5.5 Return Shipping

  • Customers may be required to return items to Karachi, Pakistan

  • We recommend using a trackable courier service

  • We are not responsible for lost or damaged returns during transit

6. Use of Website

You agree not to:

  • Use the website for unlawful purposes

  • Attempt to disrupt or damage website functionality

  • Copy, reproduce, or exploit website content without permission

7. Intellectual Property

All content on this website, including text, images, branding, and logos, is the property of RZK Protect and may not be used without prior written consent.

8. Limitation of Liability

RZK Protect shall not be held liable for:

  • Any indirect or consequential damages

  • Losses caused by extreme weather conditions beyond product capability

  • Improper installation or usage of products

Our products are designed to reduce risk, not guarantee complete prevention of flooding.

9. Privacy Policy

We respect your privacy and are committed to protecting your personal information.

9.1 Information We Collect

We may collect:

  • Name

  • Phone number

  • Email address

  • Shipping address

  • Order details

9.2 How We Use Your Information

Your data is used to:

  • Process and deliver orders

  • Communicate with you regarding your purchase

  • Improve our services

9.3 Data Protection

  • We do not sell or share your personal information with third parties (except for delivery purposes)

  • We take reasonable measures to protect your data

9.4 Cookies

Our website may use cookies to enhance user experience and track website performance.

10. Third-Party Services

We may use third-party services (e.g., payment gateways, courier services). We are not responsible for their policies or actions.

11. Changes to Policy

RZK Protect reserves the right to update or modify these terms at any time without prior notice. Continued use of the website constitutes acceptance of updated terms.

12. Governing Law

These terms are governed by the laws of Pakistan. Any disputes shall be subject to the jurisdiction of courts in Pakistan.

13. Contact Information

If you have any questions regarding these policies, please contact us:

📧 Email: rzkprotect@gmail.com